Policies SWAT’s Shipping Policies Lead Times ALL ORDERS WILL BE SHIPPED WITHIN 24 HOURS (when product is available) Most orders are shipped same day Back orders are shipped the same day we receive the product Carriers Orders are shipped ground unless authorized to change Our primary carrier is UPS Our secondary carrier is FedEx LTL is used when required Air service is available upon request Shipping Charges SWAT prepays the shipping costs and will bill to the customer invoice Warranties SWAT honors all manufacturer’s warranties SWAT will replace damaged or defective products as soon as possible Returns Must obtain an RGA (Return Goods Authorization). **We will not accept returns without an RGA Number** All returns are subject to a 20% restocking charge NO returns for Special Order items